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Shipping Services
I will provide you with a tracking
number and actively communicate about your order details and status while it is
processing.
I limit my shipping to the
continental United States only. Most packages will be shipped overnight through UPS.
For Livestock I generally use UPS
Next Day Air, UPS Next Day Air Saver or UPS 2-Day,
For Phytoplankton I generally use 2-day or ground delivery generally 2-3 days.
For all other such as 3D Prints and Dry goods I use snail mail such as Economy
/ UPS Ground Saver Shipping 3-7days
Expected Delivery & Processing Time
I have a 1-2
day processing and handling time. This is the time that I have to process your
order, Create a shipping label and provide you with a tracking number. And to
verify a good day to ship out the Livestock. This does not include the shipping
transit time.
Because
Corals, Fish, and Inverts are alive. In order to avoid delays, I generally ship out on Monday through Wednesday. I have had some customers that require me to
ship packages out on Thursday's for Friday delivery. If this is the case I do not guarantee DOA's if the package was delayed
over the weekend due to someone wanting me to ship out on a Thursday.
For example,
If I shipped out a package out on Wednesday and it delayed it should still
arrive by Friday. If I shipped out on Thursday the package could sit all
weekend long if the package was delayed.
I will make an
effort to have your items delivered within 7 business days (1 week) turnaround
time most of the time I can ship your order out within 24 hours. I prefer not
to do this on Thursdays so please do not hold this against me. I realize you
are just as excited about receiving your new purchase.
In some extreme cases with extreme temperatures or
weather I may have to wait to ship 2-3 weeks out before I could ship. By having
this time, I can communicate with you about the most effective day to ship and
prevent delays caused by holidays, temperatures, and mother nature. I would
like to add a clause for added insurance - If we do have to wait upon multiple
weeks if the buyer chooses I will gladly hold Livestock or refund payment if I
cannot get the package out in a timely manner.
Packaging Livestock
Although I am extremely careful when I package
livestock. To help prevent certain livestock from being smashed or arrive
damaged, when shipping, fragile livestock. Before shipping, I have the option
to remove the plug or disk that the coral is mounted to. If that's the case,
I'll inform you beforehand and let you make the final decision. In some cases,
if I don't hear back from you or if I need to make an Immediate decision. I
have the power to do what I feel is necessary. Removal of the disk will not
hurt any corals in any way. I will not remove any coral that is
encrusted or attached to the frag plug or disk, as this can stress the item.
Free Shipping
Free shipping
options are available your welcome to message me for more details. Please note
there are no options on eBay for free shipping unless listing states it.
Combining Orders With Live Stock
I will combine
shipping feel free to check out and pay and I’ll combine the order and send you
back a partial refund as needed. – Please
note as items are combined weight increases, and shipping fees may end up being
a little more usually around $5-$10.
I will
generally use the more expensive shipping price when shipping. Any amount paid
that is not used will be refunded back as a partial refund once the orders are
combined.
There are various reasons to why one item might have had a different
shipping price. For example, maybe the listing was featured as a Ground, 2-day
or Next Day Air and had different shipping options.
Combining Orders Non Live Stock
I will try to
combine orders when there is room. But if you order 1 gallon container of Live
Phytoplankton or even 1 Quart it would be shipped separately. Therefore, any
extra money paid for shipping would not be refunded back. Same would apply to
large 3D Printed designs or any other miscellaneous items. In this case please
expect multiple packages that may arrive on different days.
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