Shipping Services
I will provide you with a tracking number and actively communicate about your order details and status while it is processing.
I limit my shipping to the continental United States only. Most packages will be shipped overnight through UPS.
For Livestock I generally use UPS Next Day Air, UPS Next Day Air Saver or UPS 2-Day.
For Phytoplankton I generally use 2-day or ground delivery generally 2-3 days.
For all other such as 3D Prints and Dry goods I use snail mail such as Economy / UPS Ground Saver Shipping 3-7 days.
Expected Delivery & Processing Time
I have a 1-2 day processing and handling time. This is the time that I have to process your order, create a shipping label and provide you with a tracking number, and verify a good day to ship out the Livestock. This does not include the shipping transit time.
Because Corals, Fish, and Inverts are alive, in order to avoid delays, I generally ship out on Monday through Wednesday. I have had some customers that require me to ship packages out on Thursday's for Friday delivery. If this is the case, I do not guarantee DOA's if the package was delayed over the weekend due to someone wanting me to ship out on a Thursday.
For example, if I shipped out a package on Wednesday and it was delayed, it should still arrive by Friday. If I shipped out on Thursday, the package could sit all weekend long if the package was delayed.
I will make an effort to have your items delivered within 7 business days (1 week) turnaround time. Most of the time I can ship your order out within 24 hours. I prefer not to do this on Thursdays, so please do not hold this against me. I realize you are just as excited about receiving your new purchase.
In some extreme cases with extreme temperatures or weather, I may have to wait to ship 2-3 weeks out before I could ship. By having this time, I can communicate with you about the most effective day to ship and prevent delays caused by holidays, temperatures, and mother nature. I would like to add a clause for added insurance - If we do have to wait upon multiple weeks, if the buyer chooses, I will gladly hold Livestock or refund payment if I cannot get the package out in a timely manner.
Packaging Livestock
Although I am extremely careful when I package livestock, to help prevent certain livestock from being smashed or arriving damaged, when shipping fragile livestock, before shipping, I have the option to remove the plug or disk that the coral is mounted to. If that's the case, I'll inform you beforehand and let you make the final decision. In some cases, if I don't hear back from you or if I need to make an immediate decision, I have the power to do what I feel is necessary. Removal of the disk will not hurt any corals in any way. I will not remove any coral that is encrusted or attached to the frag plug or disk, as this can stress the item.
Free Shipping
Free shipping options are available. You are welcome to message me for more details. Please note there are no options on eBay for free shipping unless the listing states it.
Combining Orders With Live Stock
I will combine shipping. Feel free to check out and pay, and I’ll combine the order and send you back a partial refund as needed. Please note as items are combined, weight increases, and shipping fees may end up being a little more, usually around $5-$10.
I will generally use the more expensive shipping price when shipping. Any amount paid that is not used will be refunded back as a partial refund once the orders are combined.
There are various reasons why one item might have had a different shipping price. For example, maybe the listing was featured as Ground, 2-day, or Next Day Air and had different shipping options.
Combining Orders Non Live Stock
I will try to combine orders when there is room. But if you order a 1-gallon container of Live Phytoplankton or even 1 Quart, it would be shipped separately. Therefore, any extra money paid for shipping would not be refunded back. The same would apply to large 3D Printed designs or any other miscellaneous items. In this case, please expect multiple packages that may arrive on different days.
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