Return Policy

CCREF Return Policy

 

No Return Policy

General Policy

All sales are final. We do not accept returns or exchanges unless the item you purchased is defective or damaged. If you receive a defective or damaged item, please contact us with details of the product and the defect.

  • The reasons why is because I provide Perishable goods such as Phytoplankton, Copepods, Livestock, PNS Bacteria.
  • Regarding dry goods such as 3D prints, or other related non-perishable item is simply due to shipping. It can cost more to return the product than what its worth. I value your satisfaction and therefore I request that you contact me If you have any concerns.

 

Defective or Damaged Items

To be eligible for a replacement, you must notify us within 7 days of receiving the item. Please provide proof of purchase and a detailed description of the defect or damage. You may be required to send the item back to us for inspection.

 

Exceptions

We do not accept returns or exchanges for the following items:

  • Perishable goods (Phytoplankton, Copepods, Livestock, PNS Bacteria)
  • Custom or personalized items
  • Digital products (e.g., downloadable software, e-books, designs, plans and drawings)
  • Gift cards – Will not expire it will simply carry over until used.
  • 3D Prints or Dry Goods
  • Sale or clearance items

 

Process for Defective or Damaged Items

1.     Contact us within 7 days of receiving the item.

2.     Provide proof of purchase and a detailed description of the defect or damage.

3.     If required, send the item back to us.

4.     Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period, whether you are entitled to a replacement as a result of the defect.

5.     If you are eligible, we will send you a replacement product at no additional cost.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Legal Compliance

This policy is governed by the laws of Kentucky, United States of America. We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

As I expand and carry more products and wholesale, I do plan to accept returns. I value your support, trust and communication.

 

Reason to Why No Returns

  • The reasons why is because I provide Perishable goods such as Phytoplankton, Copepods, Livestock, PNS Bacteria once items are shipped they must be accepted. Even if dead on arrival I will process another shipment when necessary.
  • Regarding dry goods such as 3D prints, equipment and other non-perishable items. It’s simply due to shipping. It cost more to return the product than what orignally worth. I value your satisfaction and therefore I request that you contact me If you have any concerns or questions.

 

Happy Reefing!

 

If you have any questions about our no return policy, please contact us at:

CCREEF
859.298.9357
[email protected]